3 Day, 2 Day, and Same Day Shipping
• Delivery time measured in business days.
• Lu Gold Store works with a number of professional shipping carriers; your order will be shipped by the carrier that can best meet the guaranteed delivery time.
• WE CAN GUARANTEE SAME DAY DELIVERY if we have a warehouse/showroom in your city and your order is placed before 12 noon. All orders are subject up to a 3 hour processing time prior to shipping. Marketplace orders may take up to 1 business day if orders are coming from multiple brands.
• We do not process or deliver orders on Sundays.
• Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.
Large Item Delivery and White Glove Delivery
• Both delivery methods are designed for large items, like TVs or appliances. White Glove Delivery, however, features room-specific delivery plus unpacking and optional disposal of packing material.
• Deliveries will be scheduled by the carrier prior to delivery. Once scheduled, delivery time frame is usually within 3 to 5 business days for most items. Orders for a city/town with a partner showroom/warehouse is same day delivery. Very Large Item Delivery is not available to Bonny Island, Rivers State.
• An adult signature is required to certify acceptance of delivery.
• Very Rural locations may require up to 7 business days for delivery.
Local Express Same Day Delivery
• For same day delivery, Local Express orders must be placed and receive a tracking number before 12 noon. local time; Otherwise, your order will ship the following business day.
• This service is offered for certain cities only which can be found on www.lugold.com/pickup-locations. Any city that has a pick-up location qualifies for Local Express Same Day Delivery will be between the time of order and 8 p.m. locally.
• Orders for Local Express delivery placed after the posted times will be delivered the next business day.
• We do not process or deliver orders on weekends or holidays. Orders placed on Friday after the deadline will be delivered on Monday or the next business day, which ever is sooner.
• Orders may be delayed due to processing issues or problems at our partner warehouses. Upon which, you will receive email notification of the delay.
• An adult signature is not required unless paid for or indicated otherwise during checkout process.
PICK-UP IN STORE
• Orders must be placed by 3:30 p.m. (local time) Monday through Friday to be eligible for same day pick up. Orders placed after 3:30 p.m. will be available for pick up after 12 p.m. the following business day.
• A photo I.D, the original credit card used for the order (if applicable), a physical copy of your “Order Invoice & Payment” and signature are required for package pick up.
• Orders not picked up within seven calendar days from receiving your “Ready to Pick Up” email will be restocked and refunded.
• A detailed list of our pickup locations is specified in the checkout process. This list is also available at www.lugold.com/pickup-locations
• We do not process orders on Sundays